Refund Policy

Last updated: May 2026

At Zaggidly, we are committed to delivering exceptional value and results. This Refund Policy explains how deposits and payments are handled.

1. Our Payment Structure

Zaggidly operates on a results-driven payment model specifically designed to protect our clients:

• A 50% deposit is required before work begins

• The remaining 50% is only payable once you are completely satisfied with the results

This structure means you are never required to pay in full unless you are happy with the outcome.

2. Deposit Policy

The 50% deposit covers the time, expertise and resources invested in:

• Your personalised channel analysis

• Development of your custom retention strategy

• Preparation of your Loom video and PDF deliverables

The deposit is non-refundable once work has commenced.

If you wish to cancel before work has started, please contact us immediately at murrayerna@gmail.com and we will assess your request on a case by case basis.

3. Final Payment

The remaining 50% of the agreed fee is entirely conditional on your satisfaction.

• If you are satisfied with the strategy and results — the final 50% becomes due

• If you are not satisfied after genuinely implementing the strategy — the final 50% is not required

We ask that clients allow a minimum of 4 to 6 weeks of genuine implementation before assessing results, as retention improvements take time to become measurable.

4. What "Satisfied" Means

Satisfaction is assessed based on:

• A measurable improvement in viewer retention metrics on your YouTube channel

• Your honest assessment of the value delivered by the strategy

We ask all clients to engage with the process in good faith. If you have concerns about your results at any stage, please contact us before the 4 to 6 week period ends so we can assist.

5. Non-Refundable Circumstances

The deposit is non-refundable in the following circumstances:

• Work has already commenced following deposit payment

• The client has received the strategy, Loom video and PDF deliverables

• The client has not implemented the strategy but is claiming unsatisfactory results

6. Disputes

If you are unhappy with any aspect of our service, please contact us first at murrayerna@gmail.com or paulm247@gmail.com. We are committed to resolving any concerns fairly and professionally before any formal dispute process is initiated.